Enquiry & Conversion QA Lead

Position Summary The Enquiry & Conversion QA Lead provides strategic and operational leadership for enquiry and advisory services supporting prospective students engaging with UNSW Bengaluru. The role is responsible for ensuring accurate, timely, and high‑quality information is delivered across all enquiry channels, while maintaining strong service standards, performance targets, and a positive customer experience. Operating within a newly established international campus, the role focuses on b…