Senior Order Operations Manager

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h3><strong>What is The Role</strong></h3> <p>As a Senior Manager of Order Operations, you will play a pivotal role in the execution of our Deal Strategy &amp; Operations team by overseeing the entire order management lifecycle, ensuring accuracy and compliance in deal booking, and enhancing process efficiency across the quote-to-cash workflow.</p> <h3><strong>What You Will Be Doing</strong></h3> <ul> <li><span data-offset-key="8aa92-1-0"><span data-text="true">This position is vital as we scale to </span></span><span id="popover-trigger-:r18:" class="chakra-text css-1h4n5cs"><span data-offset-key="8aa92-2-0"><span data-text="true">handle</span></span></span><span data-offset-key="8aa92-3-0"><span data-text="true"> increasing deal volume and complexity, providing you the chance to lead important initiatives. Collaborating with various teams, including Deal Desk, Sales, Legal, and Finance, you'll support scalable, compliant order execution and make a tangible impact on revenue recognition and closing rates within a dynamic environment.</span></span></li> </ul> <h3>What You Bring</h3> <ul> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="2c2ku-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="2c2ku-0-0"><span data-offset-key="2c2ku-0-0"><span data-text="true">Bachelor's degree in Business, Finance, or related field</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="9k48e-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="9k48e-0-0"><span data-offset-key="9k48e-0-0"><span data-text="true">5+ years with order operations management</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="n0st-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="n0st-0-0"><span data-offset-key="n0st-0-0"><span data-text="true">2+ years with financial compliance and revenue recognition</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="6m6nh-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="6m6nh-0-0"><span data-offset-key="6m6nh-0-0"><span data-text="true">Experience with Salesforce or other CRM software</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="99mgm-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="99mgm-0-0"><span data-offset-key="99mgm-0-0"><span data-text="true">Experience with quote-to-cash workflow optimization</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="4j1vr-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="4j1vr-0-0"><span data-offset-key="4j1vr-0-0"><span data-text="true">Experience leading process improvement initiatives</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="h2pm-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="h2pm-0-0"><span id="popover-trigger-:r1a:" class="chakra-text css-1h4n5cs"><span data-offset-key="h2pm-0-0"><span data-text="true">Familiarity</span></span></span><span data-offset-key="h2pm-1-0"><span data-text="true"> with pricing and quoting tools</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="2fdm2-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="2fdm2-0-0"><span id="popover-trigger-:r1c:" class="chakra-text css-8zk7oi"><span data-offset-key="2fdm2-0-0"><span data-text="true">Understanding</span></span></span><span data-offset-key="2fdm2-1-0"><span data-text="true"> of compliance audit processes</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="bq20k-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="bq20k-0-0"><span data-offset-key="bq20k-0-0"><span data-text="true">Demonstrated success in improving order management efficiency</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="big8l" data-offset-key="e2ohe-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="e2ohe-0-0"><span data-offset-key="e2ohe-0-0"><span data-text="true">Experience in leading cross-functional project teams</span></span></div> </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;"><br>Compensation for this role is in the form of base salary.&nbsp; This role does not have a variable compensation component.&nbsp;&nbsp;<br></span></p> <p><span style="font-weight: 400;">The typical starting salary range for new hires in this role is listed below.&nbsp; In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.&nbsp;</span></p> <p><span style="font-weight: 400;">These ranges represent </span><span style="font-weight: 400;">the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400;">An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.</span></p> <p><span style="font-weight: 400;">Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.&nbsp; Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other bene