Assistant Manager - Quality Analyst

Review the work performed by AR Analyst team and document any quality issues. Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. Participate in developing process documentation. Provide feedback and work with the training team to provide remedial training. Always be at the forefront of ethical behavior and never be a bystander. JOB RESPONSIBILITIES: Review the work performed by AR Analyst team and document any quality issues. Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. Participate in developing process documentation. Provide feedback and work with the training team to provide remedial training. Always be at the forefront of ethical behavior and never be a bystander. Recognize and respect cultural diversity. Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately. Respond to communications received within a reasonable time frame. Project a professional manner and image. Adhere to ethical principles. Demonstrate initiative and responsibility. Work as a team member. Efficient Time Management. Prioritize and perform multiple tasks. Adapt to change, including new hours of operation and methodology. Attend functional team meetings and mandatory in-service education. Maintain proper observation and adherence to company policies and procedures. KNOWLEDGE, SKILLS, AND EXPERIENCE: Should have worked as a Quality Controller for AR Analysts for at least one year with AR analyst for providers or should have worked more than 6 years as AR analyst Must have very good knowledge of AR and be confident in process knowledge. Experience in the end-to-end Healthcare process Adapting to new situation challenges whenever required. Adhere to all company policies and procedure LEGAL and COMPLIANCE: Maintain patient and company confidentiality. Practice within the scope of education, training, and personal capabilities. Document company documents (hard copy and electronic) accurately. Use appropriate guidelines for releasing information. Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA Should be Graduate Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst Must have very good knowledge of medical billing and be confident in process knowledge. Experience in the end-to-end Healthcare process for the audit Adapting to new situation challenges whenever required. Adhere to all company policies and procedures. YEARS OF EXPERIENCE: Minimum 1 year of experience as Quality Analyst or having 3+ years of experience as AR Analyst POSITION RELATIONSHIPS: Reports directly to the Assistant Manager WORKING HOURS: 40 hours per week as Full-time employee Shift time: 12 PM IST - 9 PM IST Weekends Off TELECOMMUTER/INTERNET REQUIREMENT: High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above Must understand and adhere with telecommuter policy Must have power backup to mitigate power outage