Senior Executive

Handle customer accounts and outstanding receivables Contact customers for payment status and details Resolve payment-related queries and disputes Maintain quality, productivity, and customer service standards Demonstrate ownership and sound decision-making Effectively manage workload and priorities Follow up with customers for outstanding payments Make collection calls and obtain payment commitments/details Resolve disputes and account-related queries Maintain accurate records of collection activities Prioritize and manage assigned accounts Escalate complex or unresolved issues appropriately Meet collection, quality, and productivity targets Provide professional customer service Use Excel and other systems for tracking and reporting Collaborate with internal teams for account resolution Graduate in accounting or equivalent. 0 - 5 Years