EXL
Assistant Manager
Noida, Uttar Pradesh, India · onsite
Company's own board
First seen Oct 24 · seen live today · from EXL's own Oracle Cloud board
The posting, as published
Oversee inbound customer interactions across calls, chats, and emails to ensure a seamless customer experience. Ensure customer queries, concerns, and complaints are resolved accurately and within established timelines. Drive customer satisfaction by ensuring consistent, courteous, and professional communication standards. Monitor escalations and provide timely resolution to complex customer issues. Customer service and knowledge of US mortgage is preferred