Executive

• Ensure that the transactions processed are as per standard operating procedures available on client learning management system. • Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs. • Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses. • Ensure that the assigned targets in accordance with the SLA metrics are met • Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics • Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level