Architect - Enterprise Application - SAP N 4D

Architect - Enterprise Application - SAP N Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. 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Job Description Job Purpose     The SAP Technical Product Lead is responsible for providing technical leadership across the global SAP application portfolio supporting Order-to-Cash (OTC) and Physical Logistics business capabilities.  This role owns the technical governance, standards, lifecycle management, knowledge management, and long-term evolution of the SAP application landscape, ensuring applications remain secure, supportable, standardized, and aligned with business strategy and enterprise architecture.  Working closely with Product Managers, Senior Solution Architects, Enterprise Architecture, Application Delivery teams, Platform Engineering, and Business stakeholders, the SAP Technical Product Lead provides technical direction, assesses new business demand, establishes technical standards, and drives continuous improvement across the SAP application portfolio. The role acts as the technical authority for the application landscape, balancing innovation with operational stability while enabling the organization’s long-term digital transformation     Key Responsibilities     Play Design Authority role for the OTC/PL in the Product team level, assessing impacts and approving all the initiatives that are going to be related to products and services on this product team.  Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business  Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed  Seek highly automated solutions and new approaches to work for OTC/PL  Partnership with Product Owner and/or Functional Experts on continuous improvement, evolution of the product and Lifecycle management  Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)  Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development  Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers  Participate on new design for solutions, services and products together with Business stakeholders, Enterprise Architecture, Transformational programs, Strategic Functional Capabilities, Business Partnership, etc.  Liaise with the other BCF areas to ensure consistent cross-functional business process design  Providing supervision and guidance to development teams around the current product and services design, assuring the design is protected and the global/mandate processes are secured  Support Operations in complex and high impact issues and problems as they arise.   Continually researching current and emerging technologies and proposing changes where needed  Continuously assess the current portfolio and applications lifecycle, assuring the systems have vendor-supported versions and patching, suggesting applications retirement, upgrades or new solutions when necessary. Assessing the systems architecture currently in place (including satellite systems) and working with Enterprise Architecture and Infrastructure to recommend solutions to improve it  Building and integrating other products and services to meet the company’s needs  Accountable for process and technical knowledge gathering, update and validation of products and services under OTC/PL including documentation/knowledge from external teams that will touch those services and products  Support product manager on lifecycle management for products and services across the markets and locations, considering business priorities, budget, current versions and risks   Assist with change management activities, including releases and production slots    Context and Scope     Hands on and “can do” attitude  Work as part of a high-performance team to delivery end to end all demands from the customers and business  Identify opportunities to leverage external best practices and trends to improve processes in line with strategic business needs  Maintain up to date OTC/PL related Process, Technical and Functional Documentation  Agile and DevOps mindset  Great teamwork      Job Specifications/Qualifications     Good communication, especially in English and interpersonal skills  Strong analytical and problem-solving skills  Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure .   Bachelor or higher degree in Computer Science or Information Systems preferred   Knowledge/Experience IT Background  Experience in SAP Application Delivery Services, Solution Architecture, technical leadership or Product Application Management  Extensive experience supporting and evolving complex SAP application Portfolios within global organization  Strong understanding of OTC/PL/WMS – Supply chain Business processes   Experience in establishing technical governance, standards, and application life Cycle management practices   Poven experience in leading technical assessment and technology decision making across multiple portfolio and regions   Strong knowledge on application support, service management and operational excellence within Large enterprise environments.    ITIL, PMI, Agile, DevOps, Scrum, Lean IT certifications will be a plus  Proven leadership and influencing experience with key stakeholders  Role model agile behaviours & methods with customers and peers  Continuously learning and building skills independently and with external Networks  Language: Fluent in English.    Key Supporting Competencies   Business Acumen  Strategic agility  Thought leadership  Zero distance to customer  Dealing with ambiguity  Directing others  Conflict Management    Key Functional Competencies & Technical Skills   Stakeholder Relationship Management  Change Agile  Supplier Relationship Management  Role model agile behaviours & methods with customers and peers    Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online Required Skills Agile Methodology, Applications Support, Ariba, Banking Capital Markets, Cash Coun