EXL
Assistant Manager
Pune, Maharashtra, India · onsite
Company's own board
First seen Oct 24 · seen live today · from EXL's own Oracle Cloud board
The posting, as published
The Assistant Manager (AM) is responsible for leading a team of customer support executives across Chat, Email, and Voice channels. This role focuses on building high-performing teams, ensuring service excellence, driving operational efficiency, and meeting both qualitative and quantitative business KPIs. The AM plays a key role in coaching, mentoring, performance management, workforce alignment, SLA adherence, and continuous process improvement.