Customer Experience Executive - Email

Description Responsible for managing customer queries and service requests received through email, ensuring timely, accurate, and customer-centric resolution while adhering to company processes, regulatory guidelines, and service standards. Responsibilities Respond to customer emails in a professional, accurate, and timely manner. Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals. Assist customers with premium payment, pol…