Assistant Manager

Core strengths / capabilities • Requirements & analysis: discovery workshops, user stories, epics, acceptance criteria, NFRs, prioritization support • Process & operational design: as-is/to-be, Visio, service blueprints, controls and handoffs • Data & integration awareness: data lineage, field mapping, event flows, basic SQL (where relevant) • Delivery support: backlog refinement, sprint support, UAT planning/execution, triage, defect management • Stakeholder management: influencing across Product, Tech, Ops, Compliance/Risk; clear written comms • Quality & governance: traceability, change impact assessment, RAID management, documentation discipline