Account Manager I, Eats Enterprise Strategic (Sales Plan)

About the Role We are looking for a strategic and data-driven Account Manager to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won’t just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers. As an Account Manager , you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market. What You’ll Do Portfolio Management: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform. Strategic Consulting: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability. Revenue Growth & Upselling: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner’s goals. Operational Excellence: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience. Negotiation: Lead contract renewals and renegotiations to ensure long-term, sustainable partnerships. Voice of the Customer: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams. Basic Qualifications Experience: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role. Language: Native/Bilingual proficiency in Spanish and professional proficiency in English (you will be communicating with global teams). Analytical Skills: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients. Communication: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners. Preferred Qualifications Industry Knowledge: Experience in the food & beverage, logistics, or tech industry in Mexico. Technical Chops: Experience with SQL is a huge plus (ability to pull your own data). CRM Experience: Proficiency with Salesforce or similar CRM tools for pipeline management. Problem Solving: Proven track record of managing complex client escalations and turning detractors into promoters. The "Uber" Culture (Competencies) Go Get It: You are a self-starter. You don't wait for permission to solve a problem; you see an opportunity and you execute. Trip Obsessed: You care deeply about the user experience (both the eater and the restaurant) and work backward from their needs. Build with Heart: You are empathetic to the challenges restaurant owners face in Mexico and strive to be a true partner in their success.