Support Analyst

Role Title: L1 Support Analyst Location: Pune (India) Shift: Rotational 24×7 — Shift 1: 7:00 AM–4:00 PM | Shift 2: 3:00 PM–12:00 AM | Shift 3: 11:00 PM–8:00 AM (IST) The L1 Support Analyst is a first-line operations engineer responsible for 24×7 monitoring, triage, and incident management of Banking Client data platform. Working within EXL's EXLdata.ai Agentic AI framework (Human In The Loop — HITL model), the analyst monitors Hadoop-based pipelines, Airflow workflows, MFT jobs, and Jenkins automation to detect, log, prioritise, and resolve or escalate issues — ensuring service continuity with zero downtime and adherence to SLA targets.