EXL
Lead Assistant Manager
Noida, Uttar Pradesh, India · hybrid
Company's own board
First seen Oct 24 · seen live today · from EXL's own Oracle Cloud board
The posting, as published
1. Act as a SME/coach/mentor and manages mid-size teams
2. First level escalation client/team members
3. Make sure all the documentations are completed
4. Introducing process metrics and reporting on a weekly, monthly and quarterly basis
5. Review/QC tasks performed by associates
6. Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
7. Handles daily /weekly calls