Senior Associate

Essential Functions • Perform all A1 accountabilities for standard and complex transactions with higher independence. • Support associates with real-time process clarifications and help reinforce SOP usage. • Identify recurring processing errors, knowledge gaps or documentation issues and share inputs with SME / AM. • Assist in maintaining process consistency by applying best practices across similar transaction types. • Contribute to training refreshers, huddles, sample reviews and knowledge-sharing activities as required. • Support new hires or cross-trained associates during nesting / ramp-up where assigned. • Escalate unresolved operational, system or customer-impacting issues with sufficient details. • Demonstrate readiness for SME responsibilities through strong quality, accuracy and process judgment.