Customer Service Executive

Key Responsibilities: 1) Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers. 2) Manage customer orders, complaints, returns, and service requests including quality documents and other customer-specific requirements. 3) Review order management activities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements. 4) Create, update, and maintain customer master data in SAP. 5) Proactively communicate order statu…