CES Advisor (Social Media Focus) - Swiss-German Speaker

Position Snapshot  Location:  Remote (Portugal)  Company:  Nestlé Business Solutions (NBS)  100% remote: 5 days a week - Monday to Friday - Rotating Shifts (7h-16h or 8h-17h) Languages: Native/Near native Swiss-German, intermediate French and fluent English or Portuguese       About us  Nestlé Business Solutions (NBS)  is at the heart of the  Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.  We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.    If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!   At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.        A day in the life of...  Respond to customer queries via phone and written channels (focus on social media, mainly Instagram and Facebook) in a timely and accurate way  Identify customer needs and help customers use specific features  Encoding internal databases with information about consumers' requests  Share feature requests and effective workarounds with relevant stakeholders  Inform customers about new features, functionalities and campaigns  Follow up with customers to ensure their issues are resolved  Gather consumers' feedback and complete a FAQ database and knowledge-based documents  Treat serious and sensitive consumer contacts following the specific guidelines  Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner  Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer       What will make you successful  Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus Ability to adapt tone of voice to different brands and written channels  Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory Customer management orientation  Familiarity with Nestlé industry is a plus  Understanding of how CRM systems work is also a plus Excellent communication and problem-solving skills  Multi-tasking abilities  Attention to detail        What we offer  Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:   Development of expertise in Nestlé’s Shared Solutions Business  Immersion in a culturally diverse team  Local and international exposure  Flexible working environment  Engagement and wellbeing activities  Competitive salary and annual bonus according to your performance  Meal allowance card  Flex Benefits - at NBS you can choose what benefits are more suitable for you  Make part of the Nestlé Club and get discount in several partners  Free coffee (and good coffee) at the office  Shop with special discounts for employees  Company equipment according to professional needs  Medical support available at the office  E-learning courses and training program to get you where you aim to be  Career progression and possibilities for international career