Sales Quality Assurance Specialist

The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the company. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates. Job Requirements: ● Perform assigned daily activities directed at monitoring, measuring, and evaluating frontline staff transactions; ensuring a random sampling methodology ● Da…