Vice President, Commercial Success - SRG

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Within Global Solutions, the Specialized Risk Group brings together identity, investigations, public-records, contact intelligence, prefill, and related data-driven capabilities that help customers solve complex risk and operational challenges. Reporting to the EVP, Global Solutions, this role partners across Product, Sales, Verticals, Delivery, Finance, Operations, and Client Success to translate solution capabilities into measurable customer value and sustainable commercial growth. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities The Vice President, Commercial Success is the senior U.S. leader responsible for driving commercialization, revenue performance, and customer outcomes across the Specialized Risk Group solution portfolio. This leader will connect strategy, product capability, and market execution while leading the pre-sales and post-sales Solutions organization. Develop and execute the U.S. commercial strategy and annual operating plan, translating the SRG three-year strategy into accountable workstreams, milestones, forecasts, and operating reviews. Drive revenue growth, pipeline attainment, customer adoption, retention, expansion, and value realization in partnership with Sales, Verticals, Product, Marketing, Finance, Delivery, and Client Success. Monitor commercial performance and customer outcomes, identify the drivers of performance gaps, and mobilize corrective actions for at-risk customers, implementations, and strategic opportunities. Accelerate time to revenue and customer value by improving implementation readiness, product usage, adoption, retention-risk identification, and execution against whitespace opportunities. Lead the U.S. pre-sales and post-sales Solutions organization, evolving the team’s capabilities to support solution consulting, implementation, adoption, expansion, and sustained customer value. Represent the voice of the customer and U.S. market in product planning, launch-readiness, and prioritization discussions to strengthen market relevance and commercial adoption. Serve as the senior U.S. commercial and solution expert for SRG, representing the business in executive customer engagements, industry events, advisory boards, and other strategic forums. Synthesize commercial, customer, product, financial, market, and operational insights into clear recommendations for executive leadership. Act as the senior escalation point for complex sales, customer, implementation, and commercial issues that cross functional boundaries or lack clear ownership. Lead through influence in a highly matrixed environment, clarifying accountability and aligning teams around measurable customer and business outcomes. Required Knowledge and Experiences 15+ years of progressive leadership experience across commercialization, general management, business development, solutions consulting, customer success, sales strategy, product leadership, professional services, or a related discipline. Demonstrated success leading a complex business or solution portfolio with accountability for revenue performance, forecasting, market execution, and customer outcomes. Experience commercializing complex data, analytics, software, identity, fraud, investigations, public-records, telecommunications, risk, or adjacent solutions, including connecting product capability to pipeline, implementation, adoption, retention, and expansion. Experience leading and scaling customer-facing technical or consultative teams and resolving issues that span product, technology, operations, delivery, commercial, and governance functions. Bachelor’s degree or equivalent relevant experience, with the executive presence and credibility to influence senior leaders, customers, technical teams, strategic partners, and industry stakeholders. Required Technical Skills Advanced financial and commercial acumen, including annual planning, forecasting, business cases, portfolio-performance analysis, pricing inputs, and revenue-risk management. Ability to interpret and synthesize product, pipeline, customer, financial, adoption, and operational data to identify risks, opportunities, and corrective actions. Working knowledge of enterprise data, analytics, software, or data-as-a-service commercialization models and the customer lifecycle from pre-sale through implementation, adoption, renewal, and expansion. Ability to translate complex technical, product, and market information into clear executive perspectives, customer recommendations, and accountable operating plans. Experience establishing commercial operating models, performance reviews, customer-health measures, and cross-functional governance practices. We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: MBA or another relevant advanced degree. Experience with public-records data, identity graphs, contact intelligence, fraud prevention, prefill, investigations, regulated data, data-as-a-service, or software-platform offerings. Experience spanning both pre-sales and post-sales customer motions, including implementation, adoption, renewal, expansion, and value realization. Experience evaluating strategic partnerships, channels, acquisitions, or ecosystem opportunities. External thought leadership or executive representation in relevant customer, industry, technology, or policy forums. #LI-TE1 Benefits that support every part of your life: At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one. For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accord