Assistant Manager - Utilities

The Assistant Manager / Team Leader will be responsible for driving team performance, ensuring service quality, and maintaining client satisfaction. This role involves leading and developing a team of agents, monitoring KPIs, managing day-to-day operations, and providing data-driven insights to support business decisions. The ideal candidate will have strong people management skills, a results-driven mindset, and the ability to perform under pressure in a fast-paced BPO environment.