Accountant (Financial Systems User Support)

Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Job Summary We are seeking a skilled Accountant ( Financial Systems User Support) to join Financial Systems User Support -CAT IT Division. The preference for this role is to be based out of Bangalore PSN Office, KA -India What you will do We are seeking a skilled and experienced Accountant (Financial Systems User Support) with strong experience in accounting processes and financial Systems at Caterpillar to join our team. Provide user support for legacy financial systems applications within the Bi-Sphere support model, helping users across the enterprise understand and complete key financial system processes. Support a broad customer base across multiple business areas, including Capital, Inventory, Sales/Cost of Sales, and Payables processes within legacy financial systems. Respond to user questions, troubleshoot issues, and assist with timely resolution of support requests to help ensure business continuity and financial reporting integrity. Partner with process owners, governance leads, technical teams, and other user support resources to investigate issues, identify root causes, and coordinate appropriate solutions. Learn and maintain working knowledge of legacy financial systems, related process flows, and critical monthly, quarterly, and annual activities. Assist with month-end close and other time-sensitive financial processes by providing responsive support and escalating issues when needed. Maintain and update support documentation, training materials, and process guidance so users and backup support resources have clear, current information. Support training and knowledge sharing for end users and Bi-Sphere team members, including helping users understand standard processes, system expectations, and self-help resources. Identify opportunities to improve support processes, reduce repeat issues, and strengthen the overall customer experience. Prior experience using or supporting Caterpillar legacy financial systems is strongly preferred, as familiarity with the applications and business processes would be beneficial in serving the broad enterprise customer base. Project work and other work efforts as needed to support the customers Others: Strong communication and inter-personal skills Ability to manage tasks independently without much intervention Work closely with cross functional teams especially IT support team Partnering with multiple global stakeholders on day-to-day operations Driving continuous improvement via simplification, standardization and automation  What you will have  Proven experience in accounting processes and financial systems knowledge Strong analytical and problem-solving skills to interpret complex financial data, trends and patterns Excellent customer service skills working in a global environment with multiple stakeholders to drive outcomes Self-starter, works well independently and in a team, with excellent communication skills Experience in process transitions and transformations in a virtual environment CA, CPA, CMA or MBA Finance with 4-7 years of progressive experience This position requires candidate to work a 5-day -a -week schedule in the Office. Skills desired: Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: • Accurately gauges the impact and cost of errors, omissions, and oversights. • Utilizes specific approaches and tools for checking and cross-checking outputs. • Processes limited amounts of detailed information with good accuracy. • Learns from mistakes and applies lessons learned. • Develops and uses checklists to ensure that information goes out error-free. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge: • Approaches a situation or problem by defining the problem or issue and determining its significance. • Makes a systematic comparison of two or more alternative solutions. • Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. • Identifies the major forces, events and people impacting and impacted by the situation at hand. • Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Level Working Knowledge: • Recognizes changing demands and priorities; validates changes with management. • Obtains information about how current assignments contribute to organizational goals. • Completes current work according to assigned priorities. • Responds to day-to-day operational priorities while still making progress on project work. • Performs at least 2-3 concurrent activities without reducing productivity. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: • Identifies and documents specific problems and resolution alternatives. • Examines a specific problem and understands the perspective of each involved stakeholder. • Develops alternative techniques for assessing accuracy and relevance of information. • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. • Uses fact-finding techniques and diagnostic tools to identify problems. Accounting: Knowledge of accounting methods, processes, and tool