EXL
CX Optimization Analyst
Bengaluru, Karnataka, India · hybrid
Company's own board
First seen Oct 24 · seen live today · from EXL's own Oracle Cloud board
The posting, as published
We are seeking a Data Analyst to support optimization initiatives across Chatbot and Voice AI solutions. This role focuses on analyzing conversational data, identifying customer experience gaps, evaluating Virtual Assistant (VA) journey performance, and generating actionable insights to improve automation outcomes and customer satisfaction.